website, order, product creating, payment and sales return.
- My Account
- How to calculate the freight changes?
- Can I withdraw my money from KUSDOM account to bank or Paypal account?
- Are the KUSDOM account same as Facebook account when login to KUSDOM?
- Can I buy the history order again?
- Can I transfer my credits in KUSDOM?
- Can I transfer the designs to my another account?
- How can I do if my Facebook account can’t login my KUSDOM account?
- Forget password and reset password
- Amount balance
- How to register a KUSDOM account?
- Can I place the order without registering a new account?
- Navigating my KUSDOM account
- Change or update my information
- I registered my account with APPLE STORE account on IOS APP, but the web edition KUSDOM only support email login, how can I do?
- What can I do if I forget my password?
- Order Payment
- Can I use cheque for payment?
- Safe payment guarantee
- Why the displayed payment amount on website is different from real deduction amount?
- Why the page shows my order is shipping free at the very beginning, but finally I should pay for shipping fee when placing my order?
- Why I didn’t receive any email after successfully place the order?
- I made an order without registering any accounts, and website reminded me that the system creates a new account for me automatically and will send an initial password to my email. But I haven’t received any email, how can I do?
- Can discount voucher be used with volume discount at the same time?
- How to make an order?
- Bank Transfer
- How to modify or cancel order?
- Shopping Rebate
- Promotion code
- How to use coupon code?
- Volume orders and business cooperation
- How to check the orders?
- Payment methods
- If I don’t have any credit card, how can I do the payment?
- Website
- Troubleshooting the Most Common KUSDOM Website Complications
- Copyright Policy
- Does KUSDOM have offline shop for viewing products?
- Aberration
- How to switch language and currency?
- New Arrivals
- How can I find the product I want?
- How to contact customer service?
- Why the price of the same product is different in different time?
- Creating Products
- Did I need to pay extra fee for adding design on the products?
- Printing process
- What is Wishlist?
- Design Tips
- matters need attention when uploading the picture
- Art library
- How to upload picture?
- How to use design invitation function?
- I have uploaded a large enough DPI picture, but the preview looks a little bit blurry. Is it a normal situation? Will it affect the printing effect?
- Delivery and Return
- How long is the production and the delivery time ?
- When will my order arrive?
- What kind of delivery methods can be chosen in KUSDOM?
- If I choose to return the product, where’s my refunds?
- Do I need to pay taxes?
- How much do I have to spend for free delivery?
- Can I self pick up my order?
- How to check the delivery Status?
- If I feel dissatisfied with the product, how can I refund or return?
- Delivery Status
- Do I need to choose an assigned logistics company to return my product?
- What should I do if I did not receive the products?
- Can we use COD (Cash on Devilry) to do the payment?
- Does KUSDOM provide design service?
- How to calculate the freight changes?
- If you want to change/ cancel order
- Team Gifts/Corporate Gifts
- If I want to create multiple team gifts with simply changing picture or text, how to do the quick batch processing?
- Corporate Gift Event
- How to create complicated team gifts quickly?
- For corporate customers, does KUSDOM have got any other relevant functional or value-added service for gift purchasing or event?
Shopping Rebate
1.KUSDOM will refund 6% effective payment amount to wallet in account when the order has been paid successfully.
2.The effective payment includes credit card, bank transfer and Paypal. Shopping rebate will be counted include freight but after applying coupon code or volume discount.
3.Customer doesn’t enjoy shopping rebate when buying gift card. And credit in wallet (including gift card top up) will not be counted into shopping rebate when purchasing.
4.An unsuccessful purchase, like sales return or order cancellation occurs, KUSDOM will withdraw the shopping rebate amount of this order.
5.In case of sales return, and the shopping rebate of this order has been used in other purchase, KUSDOM will deduct this amount from refund.
6.Small amount gift will not participate in shopping rebate activity.