Kitchen
Bags&Acces
Electronics
Cases 
Home 
Clothings
Travel
Office
Fully Express Your Creativity
KUSDOM provides more than 800 customizable products, the powerful and easy operating design tool can help you to turn your ideas into reality
Sellers
You can query for the common questions of shop creating,
design hint, product management, profit and money withdraw.
design hint, product management, profit and money withdraw.
Buyers
- My Account
- How to calculate the freight changes?
- Can I withdraw my money from KUSDOM account to bank or Paypal account?
- Are the KUSDOM account same as Facebook account when login to KUSDOM?
- Can I buy the history order again?
- Can I transfer my credits in KUSDOM?
- Can I transfer the designs to my another account?
- Forget password and reset password
- Amount balance
- How to register a KUSDOM account?
- How can I do if my Facebook account can’t login my KUSDOM account?
- Can I place the order without registering a new account?
- Navigating my KUSDOM account
- Change or update my information
- I registered my account with APPLE STORE account on IOS APP, but the web edition KUSDOM only support email login, how can I do?
- What can I do if I forget my password?
- Order Payment
- Can I use cheque for payment?
- Safe payment guarantee
- Why the displayed payment amount on website is different from real deduction amount?
- Why the page shows my order is shipping free at the very beginning, but finally I should pay for shipping fee when placing my order?
- Why I didn’t receive any email after successfully place the order?
- I made an order without registering any accounts, and website reminded me that the system creates a new account for me automatically and will send an initial password to my email. But I haven’t received any email, how can I do?
- Can discount voucher be used with volume discount at the same time?
- How to make an order?
- Bank Transfer
- How to modify or cancel order？
- Shopping Rebate
- Promotion code
- How to use coupon code?
- Volume orders and business cooperation
- How to check the orders?
- Payment methods
- If I don’t have any credit card, how can I do the payment?
- Website
- Troubleshooting the Most Common KUSDOM Website Complications
- Copyright Policy
- Does KUSDOM have offline shop for viewing products?
- Aberration
- How to switch language and currency?
- New Arrivals
- How to contact customer service?
- How can I find the product I want?
- Why the price of the same product is different in different time?
- Creating Products
- Did I need to pay extra fee for adding design on the products?
- Printing process
- What is Wishlist?
- Design Tips
- Art library
- matters need attention when uploading the picture
- How to upload picture?
- About customizing packaging
- How to use design invitation function?
- I have uploaded a large enough DPI picture, but the preview looks a little bit blurry. Is it a normal situation? Will it affect the printing effect?
- What is gift set? How to use it?
- About AI smart portrait image background removal feature
- Delivery and Return
- How long is the production and the delivery time ?
- When will my order arrive?
- What kind of delivery methods can be chosen in KUSDOM?
- If I choose to return the product, where’s my refunds?
- Do I need to pay taxes?
- How much do I have to spend for free delivery?
- Can I self pick up my order?
- How to check the delivery Status?
- If I feel dissatisfied with the product, how can I refund or return?
- Delivery Status
- About the arrival date shown on the KUSDOM product page
- Do I need to choose an assigned logistics company to return my product?
- What should I do if I did not receive the products?
- Can we use COD (Cash on Devilry) to do the payment?
- Does KUSDOM provide design service?
- How to calculate the freight changes?
- If you want to change/ cancel order
Sellers
- Create Shop
- How to create my seller account in KUSDOM?
- Do I have to pay money to set up my shop?
- What the difference among standard seller, active seller and premium seller?
- How can I recommend my store to my friends and fans?
- How to “hide” my shop?
- Store Navigation
- How to customize my shop and change my store information?
- The benefits of being our designer.
- Design Hints
- What’s the requirements in designing?
- Is it available for customer to change my design?
- What’s the requirements of uploading pictures？
- Can I upload CMYK image when designing?
- What’s the requirements for picture size and pixel?
- What should I know about the contents/themes of artworks in my shop?
- FAQ of creating customized-shape products
- The preview of the product in my shop is not as clear as the original file, will it affect printing effect?
- Commodity Management
- What is VIP products?
- How to change or update the product information?
- Can I change the main cover of my product?
- How to create a new product?
- Does the product in designer shop enjoy the same coupon code discount and batch discount as the original blank product?
- How can I increase the exposure of my shop?
- Why my product is removed?
- How to set product order for home page of my shop?
- What is “Stop sale”and “Presale” status?
- About automatically creating new designed works for new series iPhone cases
- Related questions about product replacement
- How can customers find my product on KUSDOM?
- What is collection?
- How to manage the sale status of products?
- Why some products are unavailable for designing and selling in my store?
- Earnings and Payment
- How does the price adjustment of blank products affect my product?
- How to set the price for my product and how much I can get?
- What is “Unconfirmed profit” and “Withdrawal amount” in “My Revenue”?
- Is there any limitation to set the price of my products?
- Why the actual profit of my sold product is different from the initial profit?
- What’s the differences among standard seller, active seller and premium seller in getting profit?
- How to check and get payment?
- How to deal with the returned product?
- Does the final pricing contain express fee?
- Who will take charge of production, delivery and after-sale service?
- Synthetic Questions
- What is Project K?
- What does the design on my product belong to?
- What’s the disclaimer？
- Do I need to apply copyright for my design?
- Can I use my designs on any other platforms?
- Can my shop not participate in any coupon code discount activities?
- How to ensure that my design files are not stolen?
- Aberration
- About KUSDOM API
- What is KUSDOM API, and what is the purpose of?
- What kind of platform/website is appropriate to apply API?
- What functions your website/APP can enjoy after accessing KUSDOM API?
- What kind of purchase modes does the website with KUSDOM API have?
- How to use KUSDOM API?
- If I want to open a store on third party platform like Pinkoi, Amazon, Etsy or Shopee, can I use KUSDOM API?
- If I want to open a store on third party platform, what can I do?
- Tips for Creating Products
- What is “Design first create then” ?
- How to let my customer easily search the products in my shop
- Change main preview image for products
- How to manage products more easily in “Products List”
- How to manage images and products more easily in “Shop Images”
- The two display methods of products on shop homepage
- Set Presale status for product
- About choice of device
- About Affiliate Program
- What is KUSDOM Affiliate Program?
- What are the features and management options of the KUSDOM affiliate program?
- Is there any fee to join the affiliate program?
- How much can I earn by participating in the KUSDOM affiliate program and how is it calculated?
- How can I promote designers’artworks?
- Who is suitable for participating in the affiliate program?
- How can I promote independent products on my own website?
Business
- Gift Enquiry
- How to get detailed advice and information as soon as possible?
- If I do not know what gift to choose, can I get some recommendations?
- Do I have any discount on numerous products?
- Is there any differences on price between same gifts with same design and same products with different designs?
- What does the gift packaging look like? Can I have customized packaging for my products?
- Can I customize gifts that are not in KUSDOM?
- Is there any fast-shipping gifts?
- How to create the quotation by yourself?
- Can I choose products of other colors?
- Will you help to design?
- Quotation Function
- Order in Bulk Gifts
- What is Order in Bulk products for corporate?
- What’s the lead time of order in bulk?
- Single color printing and color printing
- Can I ask for sample of Order in Bulk products?
- How to pay for Order in Bulk products? Do I need to pay in full or I can pay deposit first?
- Can I choose products of other colors?
- How to deal with defects after receiving the products?
- Payment & Invoice
- Payment methods
- How to issue uniform invoice?
- When and how will the uniform invoice be issued?
- Can I assign the product name, date or amount on my invoice?
- Featured Functions & Services
- What is design invitation event for corporate? How to apply and use?
- If I want to create multiple team gifts with simply changing picture or text, how to do the quick batch processing?
- How to create complicated team gifts quickly?
- If a company has got its own website, and wants to display the peripheral products they created in KUSDOM, what to do?
- Does KUSDOM have got any other relevant functional or value-added service for gift purchasing or event?
- Peripherals & Collaborations
- Can companies produce their own original, designed, branded peripheral products in KUSDOM and use it for selling? If so, how?
- What is Project K?
- Producing & Shipping
What should I know about the contents/themes of artworks in my shop?
KUSDOM is an open innovative platform, we encourage artists to express themselves freely, but some themes are prohibitive, the following contents are the examples of not allowed content types for publishing:
Violence & Threaten
Hateful
Racialism
Sexual Violence
Pornographic
Abusive
Discriminatory
Illegal Activity
Religiously offensive
Politically sensitive content
Defamation or Libel
Deceptive
If your artworks/title/tag/description contains content above, KUSDOM is entitled to offline your artworks or even stop your account according to the contents, and you have to assume all responsibilities arising therefrom.
