Your complete satisfaction is our ultimate goal.

Each and every Kusdom order is custom printed for the individual who orders it, which means that we cannot re-stock and re-sell product that is returned to us. If you receive a flawed or damaged order, we are always willing to replace it. If you wish to return an order for some other reason, we are happy to work with you to make sure you're not stuck with the product that you cannot use and don't absolutely love. We offer 30 days satisfaction guarantee. Please follow the instructions below :

 

 Click the top right portrait → Orders → Order Details → Click the item you want to return

 Fill in contact form within 30 days (from the day you receive the item). Item photo is a MUST for submission

 Make sure you receive instant reply e-mail once you submit the form

 Wait for our reply and please be reminded to keep checking your e-mail

 Return item according to our instruction

 

Once we confirm the case, we may go through either one process below:

Replacement
offer one-time replacement service
Credit
credit your account(Shipping charge is not refundable)

Our Returns Policy


What should I do if I receive Damaged, Defective or Wrong items

We have high standards when it comes to packaging your order however mistakes. Please accept our apologies. To return the problem item, please fill in contact form within 3 days (from the day you receive the item). We will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.


Shipping costs

User is responsible for the return and replacement shipping costs (except for the damaged, defective or wrong items). Please make sure your returns shipments are packed securely. Once we receive your return, we will send you an e-mail confirmation. Please bear in mind that it takes several days for replacement or credit to your account.


How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this, we ask that you contact our Customer Service Team for further assistance. Please provide details of the fault and where possible attach pictures to your message.


Extra Charge

 Due to complex procedure, the following items might subject to 20% handling fee:


- Quilt Cover
- Rectangle Wall Art Print ( 16" x 24" / 20" x 28" / 24" x 31")
- Shower Curtain
- Neck pillow
- Luggage (16” / 20” / 24” /28”)- Auto Open/Close Umbrella
- Square Wall Art Print (24" x 24"/ 28" x 28")
- Foldable Umbrella
- Golf Umbrella
- Umbrella
- Round Table.