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FAQ
What need to pay attention to when customizing products?

1.In order to achieve the best printing results, it is recommended to refer to the actual size of the product and ensure your picture has 150 DPI and relevant pixel. It can avoid unclear printing.
2.Every product’s do have their own production information, design tips and advice to the customers. Base on different products which have different requirement and product color on website will be affected by different shooting angles and monitors.
3.We accept the following file types: png, jpg.
4.KUSDOM takes all original works from artists as treasures, please don’t use unauthorized design to create your products.

Can I ask for sample making for corporate order?

If corporate customer need sample make, you can design and purchase single product. And we will return your sample fee when receiving payment of big goods.

Which delivery method does KUSDOM normally use?

Hongkong:

1.Pick up by customer at SF Station

2.Home delivery to the designated address

Taiwan:

1. 7-11 delivery: need ≦ 45cm * 30cm * 30cm, the weight must not exceed 5 kg

2. Home delivery to the designated address

Other regions:

1.Home delivery to the designated address

We offer two shipping methods. They are Standard and Express with different delivery time.

Will KUSDOM help to design?

KUSDOM is a self-service customize platform. Generally, the whole process from product selecting, designing to order placing, will be completed by customers themselves. For corporate customers, KUSDOM may give some advice or help you to typeset the logo or pattern simply; if you need advanced design service, we’ll ask for some extra fee, please contact us to know more details.

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