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FAQ
Will KUSDOM help to design?

KUSDOM is a self-service customize platform. Generally, the whole process from product selecting, designing to order placing, will be completed by customers themselves. For corporate customers, KUSDOM may give some advice or help you to typeset the logo or pattern simply; if you need advanced design service, we’ll ask for some extra fee, please contact us to know more details.

Which delivery method does KUSDOM normally use?

Hongkong:

1.Pick up by customer at SF Station

2.Home delivery to the designated address

Taiwan:

1. 7-11 delivery: need ≦ 45cm * 30cm * 30cm, the weight must not exceed 5 kg

2. Home delivery to the designated address

Other regions:

1.Home delivery to the designated address

We offer two shipping methods. They are Standard and Express with different delivery time.

Can I ask for sample making for corporate order?

If corporate customer need sample make, you can design and purchase single product. And we will return your sample fee when receiving payment of big goods.

Does product have got individual package?

Yes, expect “Order in bulk” products and a set of multiple products, other product has got its own individual package. This is also the same with corporate order.

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