Within 30 days of receiving the product, if you encounter any quality or printing issues, we provide exchange or return services. After 30 days, only specified products sold on this website are eligible for exchange within the warranty period. Returns, exchanges, and refunds are not accepted for other products.

Exchange/Return Range

a.If there are quality issues with the product itself or its accessories under normal use.
b.If the printing on the product is peeling off under normal use (without any intentional scratches or abrasions).
c.The actual content of the product's printing does not match the design preview image.
d.There is a significant color aberration between the actual product printing and the design preview image.
e.Product damage caused by logistics transportation.

Supplementary Regulation

a.Once the product enters scheduled production, design changes are not allowed, and returns or exchanges without valid reasons are not permitted.
b.Please read the product details carefully before customizing the product. So that returns or refund requests based on reasons such as "product style/printing area different from imagination" are not allowed after receiving the product.
c.Please pay attention to the recommended size of design materials when customizing the product. If the printing effect is blurry due to the use of excessively small image materials, returns or refunds will not be accepted.
d.After verification, if the product is confirmed to be eligible for replacement, customers cannot request a replacement with a different design.

Please follow the return steps below:

 Click the portrait image in the upper right corner → order record → select order → select the product you want to return

 Fill in contact form within 30 days (from the day you receive the item). Item photo is a MUST for submission. Please provide the picture of the defective product.

 You will receive an email from system automatically, which means you have submit your form successfully

 Our customer service group will reply you via email within 1-3 workdays

 We'll confirm with you via email after receiving the return product

Once we confirm the case, we may go through either one process below:

	Replacement
	Offer one-time replacement service, time required: based on the production and shipping time of different products
	Credit
	Credit your kusdom account(Shipping charge is not refundable), time required: about 1-3 workdays

Our Returns Policy

What should I do if I receive Damaged, Defective or Wrong items

We have high standards when it comes to packaging your order however mistakes. Please accept our apologies. To return the problem item, please fill in contact form within 3 days (from the day you receive the item). We will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.

Replace the product: our customer service group will contact you and confirm the replacing application after receiving your information ; and we'll rearrange the production and send the new one to you as soon as possible.

Rebate to your account: our customer service group will contact you and confirm the refund application after receiving your information; refund will be return to your kusdom account within 3 workdays.

Shipping costs

User is responsible for the return and replacement shipping costs (except for the damaged, defective or wrong items). Please make sure your returns shipments are packed securely. 

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this, we ask that you contact our Customer Service Team for further assistance. Please provide details of the fault and where possible attach pictures to your message.

Extra Charge

 Due to complex procedure, the following items might subject to 20% handling fee: