Your Satisfaction Guarantee

Your complete satisfaction is our ultimate goal. If you feel dissatisfied with our product, we offer 30 days satisfaction guarantee. Please follow the instructions below:

- Click the top right portrait → Orders → Order Details → Click the item you want to return

- Fill in contact form within 30 days (from the day you receive the item). Item photo is a MUST for submission

- Make sure you receive instant reply e-mail once you submit the form

- Wait for our reply and please be reminded to keep checking your e-mail

- Return item according to our instruction

 

² Due to complex procedure, the following items are subject to 20% handling fee:

Quilt Cover

Shower Curtain

Luggage (16” / 20” / 24” /28”)

Square Wall Art Print (24" x 24"/ 28" x 28")

Rectangle Wall Art Print ( 16" x 24" / 20" x 28" / 24" x 31")

Neck pillow

Auto Open/Close Umbrella

Foldable Umbrella

Golf Umbrella

Umbrella

Round Table

 

Once we confirm the case, we may go through either one process below:

ü Replacement – offer one-time replacement service

ü Credit – credit your account(Shipping charge is not refundable)

 

Damaged, Defective or Wrong items

Product is always on the move before arriving into your hand, which means that things may go wrong along the way or damage during transportation. To return the problem item, please fill in contact form within 3 days (from the day you receive the item). We will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.

 

Shipping costs

User is responsible for the return and replacement shipping costs (except for the damaged, defective or wrong items). Please make sure your returns shipments are packed securely. Once we receive your return, we will send you an e-mail confirmation. Please bear in mind that it takes several days for replacement or credit to your account.